FAQs

Here you can find answers to question about : 

  1. About Nectaro Ginger Extract
  2. How to use Ginger Extract
  3. Health and Medical
  4. Delivery options
  5. Payment options
  6. Subscription plan
  7. Return & Save 
  8. Store Credit

 

About Nectaro Ginger Extract

Q1: What juicing method do you use? 

To make ginger extract we use a high-quality cold press juicers because they don't produce as much heat and they keep more of the fresh ingredients' nutrients intact.

Q2:  How long will the extract stay fresh for?

Our extracts are Vancouver Costal Health Authority approved products and should be consumed within 30 days from manufacture. Whether opened or unopened products need to be refrigerated.

Q3: Is the ginger extract pasteurized? 

Our products are not pasteurized, we use only raw, fresh ingredients.

Q4: Is the extract diluted with water?

Absolutely not.

Q5: Does the extract contains any additives or sweeteners?

There are no additives. Contains local raw clover honey.

Q6: How do you package your products?

We are an environmentally friendly company. All of our products are bottled in glass, and packaged either in paper bags, or paper boxes.

 

How to use Ginger Extract

There is no recommended daily dose however, you can start off by drinking one shot (30ml) a day.

If it is too strong, simply mix it with hot water to start the day, or with sparkling water to create your refreshing Ginger Ale.

Another option is to use it in your kitchen for smoothies, lemonades and salad dressings.

 

Health and Medical

Q1: Can I drink ginger extract while breastfeeding? 

We recommend to consult with your doctor before drinking ginger extract while breastfeeding.

Q2: Can I drink ginger extract if I take medication? 

We recommend to consult it with your doctor before starting to drink ginger extract with any medication. 

 

Delivery options

Q1: What are the delivery options?

At the checkout page you can choose from two options: ship or pick up.

1# Pick up location : 1631 Yew St, Vancouver, BC V6K 3E6.

To pick up at this location please call 604 360 5139 or 778 919 0104 to set the time for pick up.

2# You can also pick up your order at one of the farmers markets that we will be attending. 

Q2: How much does the delivery cost?

All orders over 75 CAD are delivered for free, otherwise the delivery fee is 5 CAD.

Q3: Do you deliver products to my city? 

We are a small company delivering locally to most of the cities in Metro Vancouver area. To find out if we deliver to your city click here

Payment options

There are two payment options:

ONLINE by using your debit or credit card at check out or CASH/E-transfer payment at the time of delivery.

 

Subscription plan

Q1: How does your subscription plan work? 

Our subscription program will make everything easier for you. Choose if you want to receive your bottle weekly, biweekly, every three weeks or even once a month and get an additional 10% subscription discount on every recurring order.

Q2: How do I subscribe? 

You can subscribe to a plan on our product page by selecting subscription option and choosing the frequency of your deliveries. Depending on the chosen frequency, you will receive a recurring invoice every 1, 2, 3, or 4 weeks.

Q3: Do I have to pay for each invoice individually

Yes, at the moment we DO NOT charge automatically. If the invoice is not payed by Friday 10pm you will not receive your order for that period. 

Q4: Can I cancel my subscription anytime

Yes, you can pause or cancel your subscription at anytime in your account. 

Q4: How do a make a change to my subscription? 

Any changes can me made in your account, you just need to log in to your account and click on subscriptions. If you have multiple subscriptions choose the one that you want to edit. All the changes have to made before Tuesday 10pm for the following Monday delivery. If you missed the deadline you will need to contact us directly so we can make the changes for you.

 

Return & Save

Q3: Do you take you bottles back? 

Yes, we do! For more info visit Return & Save page

Store Credit

Q1: Where do I find my store credit? 

Log in to your account and click on STORE CREDIT button

Q2: How do I use my store credit? 

  1. log in to your account
  2. add everything that you would like to purchase to your cart
  3. go to your account and click on STORE CREDIT button
  4. type the amount that you would like to use from your store credit 
  5. click on checkout
  6. complete you payment

Q3: Why I cant pay for my subscription order with the store credit.

Unfortunately, this is not possible at this time. Please contact us and we will issue you a gift cart that can be used to pay for your subscription order. Thank you for understanding.